You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
ITEMS THAT ARE NOT RETURNABLE
- Engraved Products
- Customized Products
RECEIVING A REFUND
We'll request a refund after we receive and process your return.
- 5 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
You can view completed returns and refunds at the bottom of an order's summary page in My Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting My Account Tab and accessing the relevant order summary.